Complaints Policy
Complaints policy
How to raise a service concern and what information helps resolve it.
Tell us what happened
Contact the parent company with your name, service address, appointment date, and a clear description of the concern. Photos can help when the issue involves access or property condition.
What happens next
The team should acknowledge the concern, review the job details, and explain the next step. Response timing has not been formally published, so this page does not promise a fixed deadline.
Escalation
If the first response does not resolve the issue, ask for the matter to be reviewed by an owner. Keep copies of estimates, messages, and receipts.
Plan the exit before the first cut
Ready to clear the old tub?
Send the tub size, access photos, and utility status. The team can confirm scope and current availability.